Organizational Healing Institute™ —
Master Policy & Governance Statement

1. Purpose & Scope

This Master Policy governs all activities, services, certifications, programs, digital products, consultations, assessments, and purchases offered by The Organizational Healing Institute™ (“the Institute”). By engaging with any Institute service or product, all clients, students, practitioners, and visitors agree to the terms outlined herein.

This policy applies to:

• Book purchases

• Certification programs

• Digital products

• Consultations and assessments

• Live and virtual sessions

• Events, workshops, and speaking engagements

• Pay links, subscriptions, and recurring payments

 

2. Refund & Cancellation Policy

2.1 General Refunds

All payments made to the Institute are final and non‑refundable. Due to the proprietary nature of our content, reserved practitioner time, and certification preparation, refunds cannot be issued for any reason.

 

2.2 Book Purchases

• All book purchases (paperback, hardback, or signed editions) are non‑refundable once payment is submitted.

• Orders cannot be canceled once processed.

• Bulk orders are final.

 

2.3 Digital Products

• Digital products, downloads, frameworks, models, diagrams, and doctrinal materials are non‑refundable.

• Access is granted immediately upon purchase.

 

2.4 Consultations & Assessments

• Cancellations made less than 72 hours before the scheduled appointment are non‑refundable.

• Cancellations made more than 72 hours in advance may be rescheduled one time.

• No‑shows or late arrivals exceeding 15 minutes are considered missed appointments and are non‑refundable.

 

2.5 Certification‑Related Sessions

• All certification interest calls, assessments, and preparatory sessions are non‑refundable.

• Missed certification sessions are forfeited.

​

3. Certification Policy

 

3.1 Certification Eligibility

Certification eligibility is determined solely by the Institute. Requirements may include:

• Completion of required modules

• Demonstrated competency

• Adherence to Institute ethics

• Successful completion of assessments

• Payment of all required fees

 

3.2 Certification Completion

Certification is granted only when all requirements are met. Partial completion does not qualify a student for certification.

 

3.3 Certification Independence

Certification is a recognition of competency, not employment. Certified practitioners operate independently and are not agents, employees, or representatives of the Institute.

 

3.4 Certification Revocation

The Institute reserves the right to revoke certification for:

• Ethical violations

• Misuse of proprietary content

• Misrepresentation of credentials

• Conduct harmful to clients or the Institute

 

3.5 Certification Renewal (Every 4 Years)

Certification with The Organizational Healing Institute™ is valid for four (4) years. To maintain active status, practitioners must retake and pass the full certification exam every 4 years.

 

Renewal Requirements

Practitioners must:

• Retake the full certification exam

• Achieve a passing score

• Pay the renewal exam fee

• Remain in compliance with all Institute ethics and policies

 

Renewal Exam Structure

• The renewal exam is equivalent in rigor to the original certification exam.

• It evaluates doctrinal retention, structural understanding, and applied competency.

• Updates to doctrine are automatically reflected in the renewal exam.

 

Retake Policy

• If a practitioner does not pass, they may retake the exam after a six‑week waiting period.

• Each retake requires full payment of the exam fee.

• No refunds are issued for renewal exams or retakes.

 

Renewal Timeline

• Practitioners may renew up to 6 months before their expiration date.

• Failure to renew before expiration results in inactive status.

• Inactive practitioners may regain active status only by retaking and passing the full exam.

 

No Alternative Renewal Methods

The Institute does not accept:

• Continuing education credits

• External certifications (HRCI, SHRM, Black in HR, etc.)

• Course hours

• Professional experience

• Attendance at events or workshops

Renewal is exam‑only, every 4 years, without exception.

​

4. Consultant Code of Ethics

All certified practitioners and consultants must adhere to the following:

• Maintain confidentiality

• Uphold professional integrity

• Avoid conflicts of interest

• Use Institute materials responsibly

• Represent the Institute accurately

• Protect client dignity and organizational privacy

• Avoid harmful, negligent, or misleading practices

Violation of the Code of Ethics may result in suspension or revocation of certification.

​

5. Intellectual Property Policy

All Institute content—including models, frameworks, diagrams, terminology, doctrinal systems, books, digital products, and certification materials—is protected intellectual property.

 

5.1 Prohibited Actions

Clients and practitioners may not:

• Copy, reproduce, or distribute Institute materials

• Teach Institute content without licensing

• Modify or create derivative works

• Use content outside approved contexts

• Share proprietary materials publicly

 

5.2 Approved Use

Certified practitioners may use Institute materials only within the scope of their certification level.

​

6. Payment Policy

 

6.1 Payment Terms

• All payments must be completed before services are rendered.

• Payment confirms acceptance of all Institute policies.

• Pay links, subscriptions, and invoices must be paid in full.

 

6.2 Failed Payments

The Institute may suspend access to services or certifications until payment issues are resolved.

 

6.3 Pricing Adjustments

The Institute reserves the right to adjust pricing at any time.

​

7. Confidentiality & Data Protection

 

7.1 Client Confidentiality

All client information shared during consultations, assessments, or certification sessions is confidential.

 

7.2 Organizational Data

Any organizational data shared with the Institute is protected and will not be disclosed without written consent.

 

7.3 Practitioner Confidentiality

Certified practitioners must maintain confidentiality at all times.

​

8. Liability Policy

 

8.1 Limited Liability

The Institute is not liable for:

• Organizational outcomes

• Leadership decisions

• Misuse of Institute materials

• Actions taken by certified practitioners

• Third‑party interpretations of Institute content

 

8.2 Practitioner Liability

Certified practitioners operate independently and assume full responsibility for their professional actions.

​

9. Institute Rights

The Institute reserves the right to:

• Modify policies at any time

• Decline service

• Remove disruptive clients

• Revoke certification

• Update doctrinal content

• Adjust program structures

• Enforce compliance with all policies

​

10. Agreement

By purchasing any product, enrolling in any program, or engaging with any Institute service, you acknowledge and agree to this Master Policy.

​